ANALYSIS OF THE INTERACTION OF BUSINESS PROCESSES, AN ORGANIZATIONAL STRUCTURE AND FUNCTIONS OF INFORMATION SYSTEMS BASED ON THE MATRIX CALCULATION

Abstract

The paper objective is to develop a model of complex recording of interrelations between business
processes, an organizational structure and an information system of the enterprise, since in reality there is no
matching system, accounting, analysis and control of the interaction of subdivisions with business processes
and information subsystems of the enterprise. The insufficient development of interaction models because of
their multidimensionality and complexity has led to ineffective management of the interaction between business
processes, the organizational structure and the information system of the enterprise, which undermines
the activity of the enterprise in whole. In particular, the enterprises often face the lack of coordination on inputs
and outputs between interacting processes, many areas of irresponsibility for the processes, and on the
contrary, a lot of intersection zones of responsibility, needless repetition of processes or concurrently executing
processes. There is a duplication of functions, bond cutting, and a lack of the units’ authorities. Besides,
many functions of information systems are “lost” or not used completely or in part. The lack of models of the
company’s structures interaction reduces opportunities to improve, adapt, automate and optimize business
processes. To solve this problem the author proposes a new approach based on the creation of a matrix model
of structures interaction. The research result is the matrix model of complex interaction between business
processes, the organizational structure and information systems of the enterprise, which helps to design, analyze
and control all structures of the enterprise. The matrix approach to the modeling of interaction of the
company’s structures allows us to analyze the efficiency of different variants of interaction of information
systems, business processes and the organizational structure of the enterprise by multiplying corresponding
matrices, which opens up new opportunities to improve the enterprise architecture. For the analysis and optimization
various information subsystems can be used in the matrix model as an information system, including
accounting systems, document management systems, ERP systems, quality management, strategic and corporate
systems, document management systems, occupational safety, etc.